OUR POLICIES
If our customers aren’t happy, then we’re not happy! To make sure our customers always have a positive J & J Crafts and Cookies experience, we’ve designed a generous, fair and transparent store policy. Read the following sections to find out more about how we provide the best customer experience for our loyal shoppers. Don’t hesitate to contact us with any questions.
REFUNDS AND RETURNS
Details to Know
We happily accept returns and exchanges. Contact us within 7 days of product delivery. Return the product within 30 days of delivery. Unfortunately, we are unable to accept returns or exchanges on personalized/customized products.
OUR SHIPPING POLICY
How it Works
Most of our products ship within 2 days. We use USPS for our shipping needs, so as long as they are open, we will meet this deadline.
For personalized or customized orders, most products will ship within 5-7 days.